This page was exported from Lead2pass Dumps For Exam With New Updated Exam Questions [ ] Export date:Wed Nov 25 22:14:07 2020 / +0000 GMT ___________________________________________________ Title: [May 2018] Lead2pass Exam Collection 500-052 Dumps And 500-052 New Questions 91q --------------------------------------------------- Lead2pass Free 500-052 Exam Dumps With PDF And VCE Download: QUESTION 71Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use? A.    The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.B.    The layout is associated to the team under Team Resources.C.    The layout is associated to the CSQ definition.D.    The layout is associated to the desktop layout under Team Resources.Answer: A QUESTION 72Which phones must be associated to the RmCm application user account? A.    all phonesB.    none, because that user account is not used for phone associationC.    only agent phones that are used with the Cisco Finesse agent desktopD.    only Cisco Finesse IPPA phones Answer: C QUESTION 73Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.) A.    Write DocumentB.    Place CallC.    Send HTTP ResponseD.    Cache DocumentE.    Create URL Document Answer: CD QUESTION 74Where can you start, stop, and restart Cisco Unified Contact Center Express services? A.    the system page on Cisco Unified Contact Center Express AdministrationB.    Cisco Desktop AdministrationC.    Control Center on Cisco Unified Contact Center Express Service abilityD.    Cisco Unified Communications Operating System Administration Answer: C QUESTION 75Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call? A.    The My Statistics tab hosts the gadget.B.    The Home tab hosts the gadget.C.    The Manage Customer tab hosts the gadget.D.    The gadget to initiate or accept a call is common and is not tied to a specific tab. Answer: C QUESTION 76Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.) A.    A supervisor can use Finesse IPPA to act as an agent and accept calls.B.    An agent can sign in to Finesse IPPA and initiate call recording.C.    A supervisor can sign in to Finesse IPPA and initiate call recording.D.    An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.E.    Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license. Answer: CDE QUESTION 77Which action enables a contact center supervisor to access and monitor live data reports for multiple teams? A.    Take no action, because a supervisor cannot monitor more than one team.B.    Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.C.    Assign the supervisor as primary supervisor for all the relevant teams.D.    Add the supervisor as a member of all the relevant teams. Answer: C QUESTION 78A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase? A.    a routerB.    a gatewayC.    30 outbound IVR portsD.    30 agent seatsE.    15 agent seats Answer: BC QUESTION 79The Agent email feature is available in which Cisco Unified Contact Center Express packages? A.    Premium and EnhancedB.    Premium, Enhanced, and StandardC.    Premium onlyD.    Premium and Standard Answer: C QUESTION 80What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server? A.    75B.    25C.    50D.    120 Answer: C 500-052 dumps full version (PDF&VCE): Large amount of free 500-052 exam questions on Google Drive: --------------------------------------------------- Images: --------------------------------------------------- --------------------------------------------------- Post date: 2018-05-29 07:16:01 Post date GMT: 2018-05-29 07:16:01 Post modified date: 2018-05-29 07:16:01 Post modified date GMT: 2018-05-29 07:16:01 ____________________________________________________________________________________________ Export of Post and Page as text file has been powered by [ Universal Post Manager ] plugin from